________ Is a Service Improvement Technique That Allows Managers to Analyze

question 10

Multiple Choice

________ is a service improvement technique that allows managers to analyze their service processes at a very detailed level.

• A) Generic service analysis
• B) Selective service analysis
• C) Service transaction analysis
• D) Service data analysis
• E) Service quality analysis

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Definitions:

Neural Networks

Computational models designed to simulate the way the human brain operates, used in machine learning to recognize patterns and make decisions.

Smart Agent

Intelligent software programs that perform tasks on behalf of users, often utilizing artificial intelligence to learn from user interactions and make decisions.

Intelligent Agents

Software entities that perform actions autonomously on behalf of a user or another program, with some degree of intelligence or ability to adapt.

Sensory Experiences

Sensory experiences involve the perception and interpretation of the world around us through our senses, such as sight, sound, smell, taste, and touch.