The Package of Tangibles That Define a Service and Intangibles

question 61

Multiple Choice

The package of tangibles that define a service and intangibles that make up a service is referred to as a(n) ________.

• A) quality output package
• B) internal services package
• C) service vision package
• D) fail-safe package
• E) customer benefits package

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Definitions:

Catatonia

A psychiatric condition marked by abnormal movements and behaviors, including stiffness, mutism, and stupor.

Unresponsive

The condition or quality of not reacting or responding to external stimuli or inputs.

Stupor

A state of near-unconsciousness or insensibility, often resulting from illness or intoxication.

Sociocultural Factors

Elements that encompass societal and cultural influences on an individual's behavior, thoughts, and emotions.