________ Shows the Difference Between Service Delivery and Service Quality

question 60

Multiple Choice

________ shows the difference between service delivery and service quality specifications.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4
• E) Gap 5

---

Definitions:

Financial Assets

Instruments that hold monetary value, such as stocks, bonds, or bank deposits, which can be traded in financial markets.

Term

Refers to a specific period of time or to conditions stipulated for a particular agreement or contract.

Interest Rate

The price, shown in the form of a percentage of the principal, charged by lenders to borrowers for asset employment.

Diversify

The attempt to spread investment risk by selecting a variety of investment options within a portfolio.