A University Administered the SERVQUAL Survey to Its Customers as a Way

question 98

Multiple Choice

A university administered the SERVQUAL survey to its customers as a way to assess its current position in the market. On the basis of 80 responses, the following averages were computed for the tangibles construct. What is the difference for the tangibles dimension?

• A) -1.50
• B) -0.575
• C) 1.50
• D) 0.575
• E) not enough data to determine the answer

Recognize the impact of culture on infant and toddler development.

Appreciate the role of reflexes in early developmental stages and their eventual replacement by voluntary actions.

Understand the benefits and considerations of co-sleeping with children.

Comprehend the role of sense of smell in an infant's developmental process.

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Definitions:

Job Analysis

The process of examining a job's tasks and responsibilities, which helps to determine what an employee does and the qualifications needed.

Paired Comparisons

A technique used in decision making and evaluation, where options are compared in pairs to judge which is preferable or has greater value.

Job Descriptions

Written statements that describe the duties, responsibilities, required qualifications, and reporting relationships of a particular job.

Job Specifications

A detailed description of the qualifications, skills, and experiences required for a job.