The First Step in the Development of a Services Blueprint

question 32

True/False

The first step in the development of a services blueprint is to isolate fail points.

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Definitions:

Premiums

The payment or series of payments made by a policyholder to an insurance company in exchange for coverage.

Administration Fee

A charge paid to cover the administrative costs of processing or servicing a transaction, policy, or account.

United Kingdom

A sovereign country located off the northwestern coast of mainland Europe, comprising England, Scotland, Wales, and Northern Ireland.

Holidays Off

Designated non-working days recognized by organizations or governments that allow employees or members to refrain from work to celebrate or observe specific occasions or festivals.