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Which of the Following Helps Service Designers, Managers, and Staff

question 65

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Which of the following helps service designers, managers, and staff understand why customers did not like certain aspects of a service so they may improve the service?


Definitions:

Disability Insurance

A type of insurance policy providing income in the event a worker is unable to perform their job due to disability.

Contract

A legally binding agreement between two or more parties that is enforceable by law.

Mutual Consideration

The reciprocal exchange of value or promises within a contract, where each party agrees to give up something in return for receiving something else of value.

Subrogation

The process by which one party takes over the rights of another party, typically in the context of insurance claims.

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