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Q18: A services blueprint is a flowchart that
Q20: The Lundvall-Juran quality cost model states that
Q44: Annuity relationships result in the customer providing
Q44: The greater potential for increasing customer satisfaction
Q60: Customer requirements with high competitive assessments and
Q65: Phone contacts and focus groups are referred
Q68: _ should be kept on every process
Q80: Explain the five S's adopted by Japanese
Q87: Computer-aided inspection is performed by infrared and
Q92: A _ is a flowchart that isolates