The Greater Potential for Increasing Customer Satisfaction Lies in Addressing

question 44

True/False

The greater potential for increasing customer satisfaction lies in addressing tangibles first.

---

Definitions:

Violent Crimes

Acts of crime that involve force or threat of force against others, including homicide, rape, and assault.

FBI Report

An official document compiled by the Federal Bureau of Investigation detailing investigations, findings, or statistics.

Secondary Drive

A learned drive that is not directly related to biological needs but is derived from them, such as the drive for money or social acceptance.

Primary Drive

Fundamental biological motivations that are essential for survival, such as hunger, thirst, and the need for sleep.