Which of the Following Determinants of Service Quality Involves Approachability

question 92

Multiple Choice

Which of the following determinants of service quality involves approachability and ease of contact?

• A) reliability
• B) responsiveness
• C) competence
• D) access
• E) courtesy

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Definitions:

Cardiac Output

The volume of blood the heart pumps per minute.

Ineffective Tissue Perfusion

A condition where there is inadequate blood flow to tissues to meet their oxygen and nutrient needs.

Cheyne-Stokes Breathing

A pattern of breathing characterized by gradual increases and decreases in respiratory rate and depth, often associated with heart failure or brain damage.

Rhonchal Bradypnea

Slow breathing rate accompanied by loud snoring or rattling sounds, suggesting obstruction in the airways.