Due to Constantly Changing Customer Needs, the Reactive Approach to Customer-Driven

question 15

True/False

Due to constantly changing customer needs, the reactive approach to customer-driven quality could lead to problems if customer requirements increase at a faster rate than quality and service improvement.

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Definitions:

Perceptual Bias

is the tendency for perception to be affected by recurring thoughts, beliefs, or attitudes, leading to distorted interpretations of information.

Attribution Bias

A cognitive bias that affects the way people deduce the causes of their own and others' behaviors, often attributing them incorrectly.

Employee Withdrawal Behaviors

Actions by employees to disengage from work, which can include absenteeism, tardiness, or quitting, often due to dissatisfaction or disinterest.

Absenteeism

Absenteeism is the habitual non-presence of an employee at their job. Habitual absenteeism might indicate dissatisfaction with the job, personal issues, or chronic health problems.