Improving Services Such as Customer Service Policies, Sales Processes, and After-Sales

question 9

True/False

Improving services such as customer service policies, sales processes, and after-sales services according to customer preferences is referred to as transactional analysis.

---

Definitions:

Bank Service Charge

Fees charged by a bank to a customer for account maintenance and other banking services.

Deposits In Transit

Funds that have been sent to a bank but not yet recorded in the bank's records, typically due to timing differences.

Bank Statement

A document issued by a bank to its customer listing transactions, including deposits, withdrawals, and fees over a specific period, usually monthly.

Outstanding Checks

Checks that have been written and recorded in a company's books but have not yet been cleared or cashed by the bank.