Differentiate Between Internal and External Customers

question 63

Essay

Differentiate between internal and external customers.

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Definitions:

Management Training Seminars

Workshops or courses designed to enhance the leadership and management skills of those who participate in them.

Work-Skills Assessment Tests

Evaluations designed to measure an individual's capabilities and competencies in relation to specific job roles or career paths.

Curse of Knowledge

This is a cognitive bias that occurs when an individual, communicating with others, unknowingly assumes that the others have the background to understand.

Mental Simulation

The cognitive process of imagining or visualizing hypothetical scenarios or outcomes in one’s mind.