Which of the Following Determinants of Service Quality Means Possession

question 56

Multiple Choice

Which of the following determinants of service quality means possession of the required skills and knowledge to perform the service?

• A) reliability
• B) responsiveness
• C) competence
• D) access
• E) credibility

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Definitions:

Audio File

A digital file format used for storing sound and music. Examples include MP3, WAV, and AAC formats.

Quality

The standard of something as measured against other things of a similar kind; the degree of excellence of something.

Bitmap Image

A Bitmap Image is a digital image composed of a matrix of dots called pixels, where each pixel is individually defined with color values, commonly used in digital photography and web graphics.

File Size

The amount of data in a file, typically measured in bytes, kilobytes (KB), megabytes (MB), gigabytes (GB), or terabytes (TB).