Which of the Following Determinants of Service Quality Involves Approachability

question 92

Multiple Choice

Which of the following determinants of service quality involves approachability and ease of contact?

• A) reliability
• B) responsiveness
• C) competence
• D) access
• E) courtesy

Understand the purpose and legal status of international conventions issued by the United Nations Commission on International Trade Law.

Recognize the importance of cultural awareness in international business negotiations and contract formation.

Understand the history and development of the Diagnostic and Statistical Manual of Mental Disorders (DSM).

Differentiate between normal and abnormal behavior and understand the criteria for diagnosing psychological disorders.

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Definitions:

Power Elite

A small group of individuals holding significant power within society, often controlling or influencing political, economic, and military decisions.

Pluralism Theories

A set of theories suggesting that power and influence in a society are distributed among a wide array of diverse groups and organizations.

527 Committees

Political organizations in the United States that engage in campaign activities, such as voter mobilization and issue advocacy, without directly coordinating with or contributing to individual candidates or parties.

Hidden Curriculum

The unwritten, informal teaching done in schools that imparts social norms, values, and beliefs to students beyond the formal curriculum.