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________ includes all supplier-initiated contact with customers.
Q11: Breadth refers to the impact of the
Q23: _ service attributes cannot be inventoried or
Q28: Most health problems occur at the same
Q34: The move to green manufacturing began in
Q42: What preparatory step may be necessary when
Q62: What is the primary contribution of Philip
Q65: Which of the following helps service designers,
Q75: _ shows the difference between actual customer
Q86: _ is helping or aiding teams by
Q103: Selective services packages are especially tailored for