The RC and More Superstore Decides to Track Customer Complaints

question 80

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Unit not working"?

• A) 3%
• B) 6.7%
• C) 11.1%
• D) 17.8%
• E) 23%

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Definitions:

Asocial Style

Displaying a lack of interest in social interactions or a preference for solitude over engaging with others.

Sociability

The quality of being sociable, or the willingness to engage in social interactions.

Social Anxiety

The fear of social situations that involve interaction with other people, primarily driven by worries of being judged or embarrassed.

Biofeedback

A technique where electronic monitoring of a normally automatic bodily function is used to train someone to acquire voluntary control over that function.