Which of the Following Is Not One of Parasuraman, Zeithamel

question 36

Multiple Choice

Which of the following is not one of Parasuraman, Zeithamel, and Berry's dimensions of service quality?

• A) tangibles
• B) service reliability
• C) contiguity
• D) responsiveness
• E) assurance

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Definitions:

Ethnic Identity

A sense of oneself as a member of a particular ethnic group.

Native Language

The first language a person learns to speak, often from birth, and is usually the primary language used for communication in one's early life.

Gender Schema Theory

A cognitive theory that explains how individuals become gendered in society, and how sex-linked characteristics are maintained and transmitted to other members of a culture.

Sexual Identity

An individual’s understanding of himself or herself as heterosexual, homosexual, or bisexual.