All of the Following Represent the Best Practices to Excellent

question 95

Multiple Choice

All of the following represent the best practices to excellent post-sales service EXCEPT:

• A) Understand the policies of the buying firm.
• B) Coordinate the needed resources (within the salesperson's firm) to enable excellent execution.
• C) Continually learn about the customer's business.
• D) Avoid any communication related to changes to product, pricing, delivery, etc.
• E) Follow-up with the buyer.

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Definitions:

Effective Beginning

The strategy or practice of starting a piece of writing, a speech, or a presentation in a manner that captures attention and sets a positive tone for the message.

Negative Information

Any data or communication that contains unfavorable, adverse, or detrimental content, potentially impacting perception or decision-making.

Counterproposal

A proposal made in response to a previous proposal, often involving changes to terms or conditions.

Tangible Benefit

A clear and measurable advantage or gain, often relating to physical or financial items that can be directly observed or quantified.