The First Theoretical Attempt to Link Quality Improvement to Financial

question 14

Multiple Choice

The first theoretical attempt to link quality improvement to financial results was the ________.

• A) Juran cost-benefit analysis
• B) Garvin quality matrix
• C) Deming value chain
• D) 360-degree evaluation
• E) law of diminishing marginal returns

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Definitions:

Social Loafing

When working in a group, individuals tend to contribute less effort towards attaining a goal compared to when they operate solo.

Group Facilitation

The process of enabling a group to achieve its goals by improving its dynamics, processes, and interactions.

Extrinsic

Refers to motivation or behavior driven by external rewards or stimuli, rather than internal factors.

Scholarships

Financial awards given to students based on various criteria, such as academic achievement, to support their education.