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Which Dimension of Service Quality Refers to the Knowledge and Courtesy

question 77

Multiple Choice

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?


Definitions:

Intestinal Tract

The continuous tube running from the stomach to the anus, including the small and large intestines, where food digestion and absorption occur.

Antiemetic

A type of medication that is used to prevent or treat nausea and vomiting.

Nausea

A sensation of unease and discomfort in the stomach, often preceding vomiting.

Dopamine

A neurotransmitter in the brain associated with pleasure, movement, and attention regulation.

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