The First Theoretical Attempt to Link Quality Improvement to Financial

question 14

Multiple Choice

The first theoretical attempt to link quality improvement to financial results was the ________.

• A) Juran cost-benefit analysis
• B) Garvin quality matrix
• C) Deming value chain
• D) 360-degree evaluation
• E) law of diminishing marginal returns

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Definitions:

Rosa Parks

An African American civil rights activist known for her pivotal role in the Montgomery Bus Boycott, challenging racial segregation in public transportation.

Brown Decision

Refers to the landmark 1954 U.S. Supreme Court case Brown v. Board of Education, which declared state laws establishing separate public schools for black and white students to be unconstitutional.

Judicial Power

The authority granted to courts and judges to interpret and apply the law, adjudicate conflicts, and enforce rulings.

Consumer Capitalism

An economic system driven by consumer spending on goods and services, often characterized by the encouragement of goods consumption.