The First Theoretical Attempt to Link Quality Improvement to Financial

question 14

Multiple Choice

The first theoretical attempt to link quality improvement to financial results was the ________.

• A) Juran cost-benefit analysis
• B) Garvin quality matrix
• C) Deming value chain
• D) 360-degree evaluation
• E) law of diminishing marginal returns

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Definitions:

Expectations

The beliefs or forecasts about future events or behaviors, often influencing one’s action towards achieving a desired outcome.

Stress

A physical or emotional response to external or internal pressures, often leading to feelings of strain or tension.

Job Applicants

Individuals who apply for a position within an organization, seeking employment.

Positive Features

Positive features are characteristics or aspects of something that are beneficial, favorable, or advantageous.