A Professional Salesperson Will Wait a Couple of Days Before

question 59

True/False

A professional salesperson will wait a couple of days before handling any customer complaint, because customer complaints often become less significant with the passage of time.

Understand the concept of human capital and its accumulation.

Identify the factors contributing to wage differences among workers.

Recognize the role of compensating differentials in the labor market.

Comprehend the impact of discrimination on wage disparities.

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Definitions:

Defensive Attributions

Cognitive processes used to deflect blame from oneself and to prevent feelings of guilt or inadequacy, often by assigning responsibility to external factors.

Self-Serving Bias

A common tendency to attribute success to personal characteristics and failures to external factors for self-enhancement.

Actor-Observer Bias

A cognitive bias where individuals attribute their own actions to external situations while attributing others' actions to their personalities or dispositions.

Defensive Attribution

A psychological process by which individuals tend to attribute causes for successes and failures in a way that protects self-esteem.