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Q9: All of the following statements reflect sales
Q15: The needs of the prospect have to
Q30: Pareto charts are used to identify and
Q57: _ are usually spreadsheets that are communicated
Q63: The ELMS system:<br>A) is used by the
Q67: Which of the following is true of
Q70: Do not deny objections even if they
Q88: When the prospect's objection is valid, it
Q103: Which of the following is NOT a
Q111: Empathy refers to the knowledge and courtesy