To Show How Much He Appreciates the Business of a Regular

question 5

Multiple Choice

To show how much he appreciates the business of a regular customer, Claude, a software salesperson, should do all of the following EXCEPT:

• A) send information about problems with competing products.
• B) call the customer when he solves a customer problem.
• C) send greeting cards for birthdays and other special occasions.
• D) write congratulatory notes to customers who receive awards.
• E) e-mail information about relevant product modifications.

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Definitions:

Clayton Act

A U.S. antitrust law aimed at promoting fair competition for the benefit of consumers, preventing mergers and acquisitions that significantly reduce market competition.

Hart-Scott-Rodino Antitrust Improvement Act

A federal law that requires companies to file premerger notifications and undergo a review period before completing certain mergers, acquisitions, or transfers of securities.

FTC

The Federal Trade Commission, a U.S. agency responsible for consumer protection and maintaining competition.

Clayton Act

A U.S. antitrust law, enacted in 1914, aimed at prohibiting certain actions that lead to anti-competitiveness, such as price discrimination, exclusive dealings, and mergers that substantially lessen competition.