The Electrical Parts Salesperson Can Respond to the Fact That

question 69

Multiple Choice

The electrical parts salesperson can respond to the fact that she has lost one of her big accounts to a competitor in all of the following ways EXCEPT:

• A) visiting the customer quickly and find out why she changed to a competitor.
• B) letting the customer know she appreciated the past business she received.
• C) being curt and refusing to talk to the customer.
• D) treating the former customer like a prospect.
• E) telling the customer she can meet future needs.

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Definitions:

Comparison

The act of evaluating two or more items, people, or situations to identify similarities, differences, or to ascertain superiority.

Uncertainty-Identity Theory

A social psychological theory suggesting that people join and identify with groups in order to reduce feelings of uncertainty about themselves and the world.

Social Identity Processes

The mechanisms through which individuals develop and maintain their social identity, including categorization, identification, and comparison with other groups.

Uncertainty

Uncertainty involves situations where the outcomes, probabilities, or implications are unclear, often leading to ambiguity and indecision.