Which Step in Relationship Selling Is Critical in Confirming That

question 14

Multiple Choice

Which step in relationship selling is critical in confirming that a customer is satisfied?

• A) Follow-up
• B) Prospecting
• C) Presentation
• D) Objection handling
• E) Close

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Definitions:

Bargaining Outcomes

The results achieved from negotiation processes, including agreements on wages, working conditions, and other employment terms.

Strike Activity

The act of employees stopping work in protest against their employment conditions, aiming to pressure employers to meet their demands.

Strike Replacements

Workers who are hired to fill in for employees who are on strike, often to keep the company operational during labor disputes.

Defensive Lockout

A strategy used by employers to prevent employees from working during a labor dispute to protect the company's assets or interests.