When Is a Customer Most Likely to Make a Complaint

question 1

Multiple Choice

When is a customer most likely to make a complaint?

• A) The customer is told his shipment has been backordered.
• B) The product has more features than the customer believed it would.
• C) The customer received a greater discount on the product than expected.
• D) The product quality is higher than expected.
• E) The product arrives on the date specified in the contract.

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Definitions:

Mandatory Separation

A policy or regulation requiring a business to divide or split its operations, often for anti-monopoly or regulatory compliance reasons.

Recyclables

Materials or products that can be converted into reusable material through the recycling process.

Policy Weakness

A flaw or deficiency in a policy that prevents it from achieving its intended outcomes or makes it inefficient.

Bargaining Costs

The expenses in time, resources, or money that are incurred during the process of negotiating agreements between parties.