As a Salesperson, Part of Your Job in Handling a Customer

question 30

Multiple Choice

As a salesperson, part of your job in handling a customer complaint is to do all of the following EXCEPT:

• A) obtaining as much relevant information from your customer as you can.
• B) expressing sincere regret for the problem.
• C) handling the complaint quickly.
• D) following up to make sure the customer is satisfied.
• E) pointing out that they are getting better service compared to the competition.

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Definitions:

Medical Expenses

Unreimbursed costs for healthcare services, treatments, or products that may be deductible if they exceed a certain portion of the taxpayer's adjusted gross income.

Birth Control Pills

Medication taken orally to prevent pregnancy, often considered a qualified medical expense for health savings accounts.

Deductible Interest

Interest payments on loans (such as mortgage or student loans) that can be subtracted from gross income to reduce taxable income under certain circumstances.

Home Mortgage

A loan provided by a financial institution to a borrower for the purchase of a residential property, secured by the property itself.