As a Salesperson, Part of Your Job in Handling a Customer

question 30

Multiple Choice

As a salesperson, part of your job in handling a customer complaint is to do all of the following EXCEPT:

• A) obtaining as much relevant information from your customer as you can.
• B) expressing sincere regret for the problem.
• C) handling the complaint quickly.
• D) following up to make sure the customer is satisfied.
• E) pointing out that they are getting better service compared to the competition.

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Definitions:

ASPE

Accounting Standards for Private Enterprises; a set of accounting principles in Canada designed for private companies, focusing on simplicity and cost-effectiveness in financial reporting.

IFRS

International Financial Reporting Standards, a set of accounting standards developed by the International Accounting Standards Board (IASB) that is global in scope.

Non-Controlling Interest

The portion of a subsidiary corporation's equity that is not owned by the parent corporation.

Consolidated Balance Sheet

A financial statement that summarizes the financial position of a parent company and its subsidiaries.