________ Is Based on Customers' Opinion of Products and Services

question 87

Multiple Choice

________ is based on customers' opinion of products and services.

• A) Conformance
• B) Aesthetics
• C) Durability
• D) Performance
• E) Perceived quality

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Definitions:

Z-score

An analytical indicator showing a value's position in relation to the average within a collection of values, expressed through its distance from the mean as measured in standard deviations.

Percentile

A value on a scale of one to a hundred that indicates the percent of a distribution that is equal to or below it.

Normal Curve

A bell-shaped curve that represents the distribution of many types of naturally occurring data; synonymous with Gaussian distribution.

Normal Random Variable

A variable that is distributed in a way that fits the normal (Gaussian) distribution, characterized by its mean and standard deviation.