"Do You Know Why You Should Be Using Synthetic Motor

question 80

Multiple Choice

"Do you know why you should be using synthetic motor oil in your new Corvette?" the service manager asked Duane when he brought his new car to the Chevy dealership for a routine servicing. Which type of approach is the service manager using?

• A) Product
• B) Opinion
• C) Curiosity
• D) SPIN
• E) Customer benefit

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Definitions:

Service

An intangible commodity that involves the provision of labor or expertise, rather than goods, for the benefit of a consumer.

Accounting Cycle

The sequence of procedures performed in accounting to process, record, and report financial transactions over a specific period.

Adjusted Trial Balance

An adjusted trial balance is a list of all the accounts of a company, including any adjustments, showing the final balances to be used for financial statements.

Financial Reports

Documents that provide an overview of a business's financial condition in both short and long term.