Danny Runs a Small Business- Offering Handyman Services to Households

question 24

Multiple Choice

Danny runs a small business- offering handyman services to households. During a social gathering within his neighborhood, he came to know that one of the residents, Dr. Robert's gutters need cleaning. For Danny, Dr. Robert is a:

• A) target.
• B) closer.
• C) referral.
• D) prospect.
• E) gatekeeper.

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Definitions:

Conflict Management

The practice of recognizing and dealing with disputes in a rational, balanced and effective way.

Analyzing Conflicts

The process of identifying and understanding the underlying causes, stakeholders, and potential solutions to a conflict.

Collaborator Style

A method of interaction focused on working cooperatively with others to achieve shared goals.

Win-Win Solution

A conflict resolution strategy where all parties involved reach a satisfying and beneficial outcome.