In Many Instances, Customer Attrition; the Loss of Customers Over

question 12

Multiple Choice

In many instances, customer attrition; the loss of customers over time, is not controllable because of all the following reasons, EXCEPT?

• A) The customers may believe a competitor's services create more value
• B) Some customers may literally go out of business
• C) The customers may merge or be acquired
• D) The customers feels that the salesperson is not responding to their calls
• E) Certain customers may no longer need the salesperson's services due to change of business

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Definitions:

Adaptability

The ability to adjust oneself readily to different conditions, environments, or scenarios, crucial for both personal development and organizational agility.

Managing Resistance

The process of recognizing, understanding, and addressing opposition or reluctance among individuals or groups when changes are implemented.

Communication

The act of conveying meanings from one entity or group to another through the use of mutually understood signs, symbols, and semiotic rules.

Unfounded Fears

Fears that lack a basis in reality or evidence.