A Salesperson Selling ________ to ________ Would Most Likely Have

question 2

Multiple Choice

A salesperson selling ________ to ________ would most likely have the most extensive product knowledge.

• A) skis; consumers
• B) jewelry; retailers
• C) televisions; consumers
• D) computers; small businesses
• E) rocket components; engineers

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Definitions:

Brand Loyalty

A consumer’s steadfast allegiance to a brand, as evidenced by repeated purchases.

Customer Orientation

A business strategy that focuses on creating a positive experience for customers, emphasizing their needs and satisfaction.

Exceeds Expectations

A performance rating that indicates an individual or work has surpassed the set standards or goals.

Retain Customers

Strategies and practices aimed at keeping existing customers engaged and continuing to purchase products or services.