________ Refers to the Gathering Information and Uncovering Customer Needs

question 64

Multiple Choice

________ refers to the gathering information and uncovering customer needs by using one or more questions.

• A) Probing
• B) Communication narrowing
• C) Objection refutation
• D) Question empathizing
• E) Interrogative encoding

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Definitions:

Variable Cost

costs that vary directly with the level of production or service delivery, such as raw materials and labor expenses.

Fixed Costs

Expenses that do not change in proportion to the activity level of a business, such as rent, salaries, and equipment leases.

Break Even

The point at which total costs and total revenues are equal, leading to no net loss or gain.

Financial Performance

A measure of a company's financial health and profitability, often evaluated through metrics like revenue, expenses, and earnings.