When a Salesperson Is Developing a Personal, Friendly, Businesslike Relationship

question 139

Multiple Choice

When a salesperson is developing a personal, friendly, businesslike relationship with everyone who may influence a buying decision, he/she is:

• A) providing service to customers.
• B) helping customers use products after purchase.
• C) building goodwill with customers.
• D) helping customers resell products to their customers.
• E) providing his/her company with market information.

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Definitions:

Moral Question

An inquiry that involves the differentiation between right and wrong behavior, emphasizing ethics and values.

Ethics

A set of moral principles that govern the behavior of individuals and organizations, often guiding decisions and actions.

Unethical Decision

Choices made that contradict established moral principles, potentially causing harm or disadvantage to others.

Organizational Structure

The arrangement of duties, processes, reporting hierarchies, and communication pathways that connect different sections of an organization.