A Company's Efforts to Effectively Communicate with Customers Is Very

question 38

Multiple Choice

A company's efforts to effectively communicate with customers is very important.All of the following are major difficulties which can compromise an organization's attempt to communicate with customers except:

• A)the message does not reach the intended recipient.
• B)the message reaches the intended recipient but is misunderstood.
• C)the message reaches the intended recipient and is understood,but the recipient may fail to take action.
• D)the message is distorted by noise.
• E)the message is only in one language.

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Definitions:

Work-Outcome Relationships

The connection between the effort invested in work and the results or rewards derived from that work.

Desirability

The quality of being wanted or wished for as being attractive, useful, or necessary.

Expectancy Theory

A motivational theory suggesting that an individual's effort level is based on the expectation that effort will lead to a desired performance level and reward.

Expectancy

The degree to which individuals believe that their effort will lead to effective performance and, consequently, a desired outcome.