When Delivering Bad News, Wording Such as "We Must Turn

question 97

Multiple Choice

When delivering bad news, wording such as "We must turn down," "I am unable to," and "We cannot afford to"

• A)softens the blow by drawing attention away from the reader and onto the sender.
• B)will impress the reader as being straightforward and forceful.
• C)is likely to cause pain and anger in the reader.
• D)is unavoidable.

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Definitions:

Implicit Memory

Memory that enables task performance improvement by utilizing prior experiences, all without the conscious recall of these experiences.

Word Completion

A psychological task where participants are asked to complete words from partially presented stimuli, often used to assess memory or cognitive processing.

Working Memory

A cognitive system that holds and manipulates information in short-term memory for tasks such as reasoning and comprehension.

Long-term Memory

The aspect of memory responsible for storing information over extended periods, potentially throughout a person’s life.