Even When You Are Positive the Person Making a Claim

question 59

Short Answer

Even when you are positive the person making a claim or request for adjustment is not telling the truth, it is vital to avoid saying or writing anything the recipient might interpret as ________. If you do not, you increase the likelihood that you and/or your company will be sued.

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Definitions:

Appointment Scheduling

The process of assigning a specific time and date for an event, meeting, or service.

Load Tendering

The process by which a shipper offers a shipment to a carrier by providing them with the details of the required shipment service, often using electronic systems.

Routing and Scheduling

The process of determining the most efficient routes and schedules for transportation and delivery services.

Carrier Selection

The process of choosing a logistics service provider or carrier to transport goods, considering factors like cost, reliability, and speed.