If You Do All of the Following Except ________, You

question 21

Multiple Choice

If you do all of the following except ________, you can close a negative message in a positive way.

• A)build goodwill
• B)suggest alternative actions
• C)dwell on the bad news
• D)look toward the future

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Definitions:

Replacement Chart

A visualization tool used in human resources to plan for succession and identify backup candidates for key positions within an organization.

Skills Inventory

A comprehensive list or database of the skills, competencies, and qualifications that employees currently possess within an organization.

Identifying Needs

The process of recognizing and determining the requirements or necessities within a specific context, such as an organization or project.

Customers

Individuals or entities that purchase goods or services from a business or organization.