A Process to Rectify Service Failures Is Called

question 80

Multiple Choice

A process to rectify service failures is called

• A)failsafing.
• B)service recovery.
• C)poka yoke.
• D)DMAIC process.

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Definitions:

Output Per Worker

The average production or number of goods and services produced by an individual worker within a certain period.

Capital Cost Allowance

A tax deduction in some jurisdictions for depreciation of assets, reflecting the wear and tear or obsolescence of physical assets.

Declining Balance

A method of calculating depreciation for an asset, whereby the asset loses value at a decreasing rate over time.

GAAP

Generally Accepted Accounting Principles, which are a common set of accounting rules and standards used for financial reporting.