Acme Auto Repair Has a Thriving Business Based on Its

question 58

Multiple Choice

Acme Auto Repair has a thriving business based on its reputation for high-quality work, honesty, and skilled employees. For continued long-term success, Acme's owner should

• A) concentrate on maintaining Acme's present core competencies.
• B) focus on developing Acme's future competitive advantages.
• C) place more emphasis on tangible resources which are less vulnerable to obsolescence than intangible resources.
• D) recognize that core competencies derived from human resources are more subject to becoming core rigidities than are core competencies based on other types of resources.

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Definitions:

Catharsis

A therapeutic release of emotions, often achieved through expressing feelings and discussing personal experiences.

Instrumental Aggression

Aggressive behavior that is intentional and planned, often used as a means to reach a goal.

Affective Aggression

aggression motivated by feelings of anger or hostility, often impulsive and without a rational basis.

Hostile Attribution Bias

The tendency to interpret others' behaviors as having hostile intent, even when the intention is ambiguous or benign.