If You Have to Turn Down a Customer's Claim, Which

question 20

Multiple Choice

If you have to turn down a customer's claim, which of the following is the best approach to use to maintain goodwill?

• A)Offer resale information to build the customer's confidence in your products or organization.
• B)Avoid taking responsibility and make it clear that the customer is at fault.
• C)Use preachy statements to make your point to the customer.
• D)Explain that your company policy will not permit you to allow the claim.

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Definitions:

Social Institutions

Established sets of norms and subsystems that support each society's survival, such as family, education, and government.

American Family

A family unit within the United States, which can vary widely in structure, traditions, and values due to the country's diversity.

Sociological Research

Refers to the systematic study of social phenomena, including human behavior, societal structures, and cultural norms, using various methodologies.

Lesbian Parents

Same-sex female couples or individuals who are raising children together.