The Optimal Utilization Rate of a Service Operation Is Context

question 9

Multiple Choice

The optimal utilization rate of a service operation is context specific. Planning for low utilization rates is appropriate when both the degree of uncertainty and the stakes are high as in emergency response services. Which of the following services should plan for a high utilization rate?

• A) The fire department
• B) An expensive restaurant
• C) A hospital ambulance service
• D) A stage performance
• E) A customer help line

---

Definitions:

Ethical Treatment

Refers to the moral responsibility to ensure the welfare and dignity of individuals, particularly in contexts such as healthcare, research, and treatment of animals.

Participant Results

Refers to the outcomes or findings derived from an activity involving one or more individuals.

Informed Consent

Informed consent is a process by which a person voluntarily confirms their willingness to participate in a particular procedure, after being informed of all the risks, benefits, and alternatives.

Monetary Incentives

Financial rewards given to motivate behaviors, performance, or actions towards achieving certain goals.