Which of the Following Is True About Behavioral Segmentation on the Basis

question 84

Multiple Choice

Which of the following is true about behavioral segmentation on the basis of the loyalty variable?

• A) Consumers tend to pay more for products that are targeted at their respective age group or generation.
• B) By looking at customers who are shifting away from its brand, a company can learn about its marketing weaknesses and take actions to correct them.
• C) Highly loyal customers of a brand are less likely to engage in word-of-mouth publicity than those who are not.
• D) Completely loyal customers of a brand are typically loyal to two or three brands of a given product.
• E) Only consumers who seek premium or luxury services are subjected to behavioral segmentation based on the loyalty variable.

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Definitions:

Marketing Mix

A foundational concept in marketing, commonly referred to as the 4Ps: Product, Price, Place, and Promotion, used to consider the optimal mix of elements in marketing strategy.

CRM System

Customer Relationship Management System, a technology for managing all your company's relationships and interactions with current and potential customers.

Post-Consumption Questions

These are inquiries made after a product has been used by the consumer, often aimed at gathering feedback on satisfaction, usage, and problems faced, for quality improvement purposes.

Future Consumer Behaviors

Anticipated patterns or trends in how consumers will make purchasing decisions, influenced by social, technological, and economic factors.