Customer Relationship Management (CRM) Helps ________

question 150

Multiple Choice

Customer relationship management (CRM) helps ________.

• A) firms monitor and minimize employee turnover
• B) customers manage information about different sellers in the market
• C) firms manage customer touch points to maximize customer loyalty
• D) customers locate the best deals in the market
• E) firms create artificial demand in the market

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Definitions:

Physiological Needs

Fundamental human requirements for sustaining life, including air, water, food, shelter, and sleep, critical for survival.

Safety Needs

As identified by Maslow, these are the second level of human needs in his hierarchy, including personal and financial security, health, and well-being, and protection against accidents or harm.

Humanistic Approach

A psychological perspective emphasizing the study of the whole person and their uniqueness, focusing on their potential for personal growth.

Free Will

The concept that human beings have the power to make choices that are not determined by natural or divine forces.