Employees' Ability to Convey Trust and Confidence Pertains to Which

question 89

Multiple Choice

Employees' ability to convey trust and confidence pertains to which service quality dimension?

• A)Empathy
• B)Responsiveness
• C)Assurance
• D)Reliability

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Definitions:

Fears Abandonment

An intense apprehension of being left alone or deserted, which can significantly impact personal relationships.

Borderline Personality

A mental health disorder characterized by unstable moods, behaviors, and relationships, with a marked difficulty in managing emotions and impulses.

Narcissistic Personality Disorder

A mental condition characterized by a long-term pattern of exaggerated self-importance, a need for excessive attention and admiration, and a lack of empathy for others.

Ego-dystonic

Refers to troubling thoughts, feelings, beliefs, or behaviors that one experiences as alien or foreign and would like to be rid of.