Which of the Following Statements Is NOT TRUE of Designing

question 84

Multiple Choice

Which of the following statements is NOT TRUE of designing customer satisfaction surveys?

• A)The first step in developing a customer satisfaction survey is to determine its purpose.
• B)Customer satisfaction measurement should not be confined to external customers.
• C)Independent third-party organizations often have more credibility to respondents and can ensure objectivity in the results.
• D)Telephone interviews are the most common means of measuring customer satisfaction.

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Definitions:

Receiving Report

A document used to record the receipt of goods at the receiving dock of a company, providing details on the shipment received, including quantity and condition.

Factory Overhead

The indirect manufacturing costs incurred during the production process, such as utilities, maintenance, and salaried staff.

Wages Payable

The total amount of wages earned by employees that have not yet been paid by the employer.

Wages Expense

The total cost incurred by a business for paying salaries and wages to its employees during a particular period.