Modern Outlook on Customer Satisfaction Requires That Firms Must First

question 25

Multiple Choice

Modern outlook on customer satisfaction requires that firms must first:

• A)avoid creating dissatisfied customers because of product or service failures.
• B)design efficient customer service systems.
• C)enforce stringent quality control standards for product delivery.
• D)conduct effective feasibility studies before delivering a product or service.

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Definitions:

Homogeneous Teams

Groups composed of members with similar backgrounds, skill sets, or demographic attributes, which can affect dynamics and outcomes.

Performance Potential

The maximum level of efficiency or productivity that an individual or group could achieve in ideal circumstances.

Lead Organizations

To guide or direct the operations, strategy, and employees of an organization toward achieving its goals.

Homogenous Group

A group composed of members with similar backgrounds, characteristics, or beliefs.