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Identify and discuss the five key dimensions of service quality.Given an example of a service and describe how a customer may define quality along each of these dimensions.
Interchangeable
Items or elements that can be substituted for one another without affecting functionality or value.
Intragroup Conflict
Disagreements or disputes that occur within a single group, team, or organization.
Sources of Conflict
Factors or circumstances that can lead to disagreements or disputes between individuals or groups, including differences in values, needs, desires, or perceptions.
Destructive Image
A perception or portrayal that undermines or negatively impacts an individual, group, or concept.
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