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Identify and Discuss the Five Key Dimensions of Service Quality

question 18

Essay

Identify and discuss the five key dimensions of service quality.Given an example of a service and describe how a customer may define quality along each of these dimensions.


Definitions:

Contact Information

A collection of details that allows someone to be reached, such as phone number, email address, or mailing address.

Job Websites

Online platforms that list employment opportunities, allowing users to search and apply for jobs in various industries.

Design Strategy

A plan of action aimed at achieving specific design goals, often involving research, analysis, and creative thinking.

Prospecting Job Application

The process of seeking out and applying to potential job opportunities that match one's skills and interests.

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